Date authorised
1 April 2013
Last scraped
3 weeks ago
Watch for changes

Addresses

The contact details this firm has registered with the FCA.

  • Principal Place of Business

    Granville House
    Festival Park
    Stoke-on-Trent
    Staffordshire
    ST1 5TB
    UNITED KINGDOM
    Phone
    +4401782255000
  • Complaints Contact

    Granville House
    Festival Park
    Stoke-on-Trent
    Staffordshire
    ST1 5TB
    UNITED KINGDOM
    Phone
    +4401782255000

What this firm is allowed to do

The regulated activities the FCA has granted this firm permission to carry out.

  • Bank Deposits

    For All, Deposit

  • Buy-to-Let Mortgage Advice

  • Buy-to-Let Mortgage Lending

  • Mortgage Servicing

    For Customer, Regulated mortgage contract

  • Investment Advice (no pensions)

    For Commercial, Retail (Non-Investment Insurance), Non-investment insurance contracts

  • Mortgage Advice

    For Customer, Regulated mortgage contract

  • Authorised to Operate

    Show 1 limitation
    • · The firm can only agree to carry on the regulated activities specified in this Notice.
  • Arranges Investments

    For Commercial, Retail (Non-Investment Insurance), Non-investment insurance contracts

  • Mortgage Arranging

    For Customer, Regulated mortgage contract

  • Insurance Admin

    For Commercial, Retail (Non-Investment Insurance), Non-investment insurance contracts

  • Buy-to-Let Start Date

  • Buy-to-Let Status

  • Credit Brokering

  • Stockbroking

    For Commercial, Retail (Non-Investment Insurance), Non-investment insurance contracts

  • Trades With You Directly

    For Eligible Counterparty, Professional, Retail (Investment), Commodity Future, Commodity option and option on commodity future, Contract for Differences (excluding a spread bet and, a rolling spot forex contract and a binary bet), Future (excluding a commodity future and a rolling spot forex contract), Option (excluding a commodity option and an option on a commodity future), Rights to or interests in investments (Contractually Based Investments), Rolling spot forex contract, Spread Bet

    Show 2 limitations
    • · Investment activity in "rights to or interests in investments (contractually based)" is limited to investment types granted for this activity.
    • · The firm, in carrying out this regulated activity, is limited to entering into transactions in a manner which, if the firm was an unauthorised person, would come within article 16 of the RAO.
  • Mortgage Lending

    For Customer, Regulated mortgage contract

  • Consumer Loans

  • Loan Servicing

  • Mortgage Setup

    For Customer, Regulated mortgage contract

  • Investment Setup

    For Commercial, Retail (Non-Investment Insurance), Non-investment insurance contracts

Approved individuals

Senior staff personally approved by the FCA to hold their roles here.

  • Philip Nelson

    IRN PXN00127

    • [FCA CF] Material risk taker (6 Feb 2023 to 9 Jun 2023)
  • Philip Ronald Dearing

    IRN PRD01066

    • SMF9 Chair of the Governing Body (7 Mar 2016 to 31 Mar 2018)
    • CF2 Non Executive Director (1 Oct 2009 to 6 Mar 2016)
  • Rachel Ecclestone

    IRN RXE00118

    • [FCA CF] Material risk taker (since 1 Nov 2022)
    • [PRA CF] Significant risk taker or Material risk taker (since 1 Nov 2022)
  • Rachel Edge

    IRN RXE00119

    • 20. Advising or arranging (bringing about) regulated mortgage contracts for a non-business purpose
    • [FCA CF] Functions requiring qualifications (since 1 Nov 2022)
    • [FCA CF] Material risk taker (since 1 Nov 2022)
  • Robert Brittain

    IRN RXB00694

    • [FCA CF] Functions requiring qualifications (1 Oct 2022 to 21 Oct 2022)
  • Robert Ian Hassall

    IRN RIH01054

    • SMF24 Chief Operations (28 Nov 2017 to 14 Feb 2019)
    • SMF18 Other Overall Responsibility (11 Sep 2017 to 28 Nov 2017)
  • Robert Ian Stewart Henley

    IRN RIH01035

    • SMF9 Chair of the Governing Body (since 1 Jan 2026)
    • SMF10 Chair of the Risk Committee (1 Apr 2020 to 1 Mar 2026)
  • Robert Young

    IRN RXY21124

    • SMF14 Senior Independent Director (since 22 Nov 2023)
    • SMF11 Chair of the Audit Committee (since 22 Nov 2023)
    • SMF12 Chair of the Remuneration Committee (since 24 Aug 2022)
    • [FCA CF] Significant management (1 May 2017 to 22 Nov 2023)
  • Rose-Marie Shields

    IRN RXT00089

    • [FCA CF] Material risk taker (since 1 Nov 2022)
    • [PRA CF] Significant risk taker or Material risk taker (since 1 Nov 2022)
  • Samantha Ann Ward

    IRN SXW23605

    • Responsible for Insurance Distribution (since 23 May 2025)
    • Responsibility for MCD Intermediation (since 23 May 2025)
    • SMF18 Other Overall Responsibility (since 23 May 2025)

Recent activity

Updates to this firm's record on the FCA register.

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